Healthy Back Institute
Reviews and Complaints
Would like to order more rub your n relieg
I needed help placing my order! Received very friendly and courteous help.
Much appreciated!
Great company. I have been buying products for years!!
User's recommendation: Rub on Relief is a great product for arthritis and for sore joints after exercise. So worth it. I never want to be without it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI do not want any further products from you without my authorisation. So please do not bill me for further products.
I have been billed for further supplies of a product, like a repeat order for £65.73 on 19/1 and £17.99 on 1/1, from Healthy Back Institute. However, it has been stopped by the Barclaycard Fraud Department.
User's recommendation: No recommendation.
Changing cc
Tried calling 800 296 ****. Told to try later.
Tried later to call to change cc #.
This page came up. Can you call me.
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel unauthorised sending of Living Well
Company fixed the issue and I have been provided with apology. I contacted the company through Pissed Consumer and I have been told the ‘subscription’ I didn’t ask for has been cancelled. I will know for sure on 26 December when the next payment is due to be taken out of my account
Thank you.
Gail Trapp. Auckland, New Zealand 1081.
Preferred solution: To never receive any more items from this company!
User's recommendation: Steer clear of this company
Hi Gail! I can assure you that your Heal-n-Soothe subscription with us was canceled on 12/05/2024, so you will no longer be billed or sent any products.
Feel free to reach out if you have any other questions or concerns. Have a great day!
Order problemo
No answer. They close at 6 pm.
They need to stagger employee schedule to better serve customers. And that title pissed customer *** me off as does the direction to type at least 100 symbols!
Funny I wasnt angry when I first wrote no answer.
I knew it was my fault for not looking up work schedule before.calling, but having to write an essay is not a great use of my time! M
User's recommendation: Call befor 6 pm.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSatisfied customer
I was able to talk to a representative of the company, who was polite and professional. She immediately closed my account and sent verification of that.
Honestly, I was nervous at first- having dealt with people (not with the HBI) who tried to pressure me into buying more. It was a pleasant 3 minute transaction- and I was happy with the outcome.
I do no t want this product g it keeps coming to me!’
I want to cancel my account with this company. You keep sending me product that I have not ordered! Cancel me immediately
User's recommendation: Do not deal with this company!! They are not legit!!
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
Temperance, Michigan
Canceled my account last month 12/24 why was another pmt taken out of my bank acct?
I was never able to talk to anyone regarding my issue. I could not get it resolved through your representatives and had to go through my bank to dispute a charge which should have never happened on 01/21/2025 due to my cancelation of my subscription on 12/02/2024.
Hi there! I would be happy to help you get this taken care of, however I'm not able to find the charges you mention based on the information in your post.
Feel free to add more details or reach out to us so we can get this resolved.
We look forward to helping you! https://***/contact-us/ Monday through Saturday 8:00am to 6:00pm CST
It ask me to.
Inquiring about 3 separate charges on 3 different days. I just recently received 1 bottle of heal and soothe.
What are the other 2 charges for? Thank you, waiting for your response.
Hi Edelmira! I would love to assist you, however I am unable to locate your account based on the information you've provided here.
Please feel free to add additional info or reach out to us by phone 9AM - 7PM EST (Mon - Sat) 800-216-**** (US & Canada) 240-780-**** International (Outside of U.S. & Canada)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYoung man named Brad immediately took care of the situation. I am an older woman and was getting very frustrated with my problem. Brad put me at ease and everything was taken care.
STOP sending and billing me for meds I verbally cancelled last month. I Amon blood thinners and cannot take these pills. I will notify my bank this may be FRAUD
Preferred solution: Full refund
Fayetteville, North Carolina
Going in Circles trying to Cancel Charges need to Notify BBB
Gloria Wagner
Tried to cancel charges and membership and have been going in Circles . BBB needs to be notified to cancel any and all charges past and present to this date, today 01/08/25
Thank you.
Gloria Wagner
gawagner36@***.com
User's recommendation: Do not subscribe
Hi Gloria, I can assure you that your subscription has been canceled so there will be no charges to your card or products mailed to you. Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of all future deliveries
Cancel all deliveries as requested . We keep getting deliveries at {{Redacted}}.
I no longer need these . John Dumbleton
User's recommendation: Don’t get started bc you can stop it.
Hi John! I can assure you that your Heal-n-Soothe subscription with us was canceled on 11/06/2024, so you will no longer be billed or sent any products.
Feel free to reach out if you have any other questions or concerns. Have a great day!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel a Smartship recurring shipment
I bought a single order for my husband but he refuses to take the Heal-n-Sootĥe Capsules so I will not be needing them any more.
The order number number was 434****
Many thanks thanks, Theresa Kozar
Hi Theresa! Thanks for reaching out, I've gone ahead and canceled your subscription so you will no longer be mailed any products or billed.
You will receive an email confirmation stating all of this as well. It's unfortunate that your husband was not able to try Heal-n-Soothe, as we truly do believe in its ability to provide relief for chronic pain and arthritis, but at the very least you'll still have the free bottle just in case he changes his mind! If he has any questions or concerns regarding the product, or any other inquiries, feel free to reach out to us 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.
& Canada) 240-780-**** International (Outside of U.S. & Canada) Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave paid and not received my order as of October 24/24. Acct #438****
Don't know what has happened. Still waiting for my 2 bottles.
Acct# 438****. I like this product and need it for health reasons..please respond
Hi there! I would love to help you find the status of your order, however I'm unable to find any orders based on the information you've provided here.
The Pissed Consumer website automatically redacts and removes any account numbers or order numbers that may be posted so I'm unable to see the full numbers the you've written in your post.
However, feel free to reach out to us via phone so that we may help you resolve your issue 9AM - 7PM EST (Mon - Sat) 800-216-**** (US & Canada) 240-780-**** International (Outside of U.S. & Canada)
Macon, Georgia
To return a product
Have someone available to help. I called 4 times and repeatedly received a form to complete for the cost of first $5 snd $1. Wasnt able to pass that prompt!!!
User's recommendation: Do not deal with this company
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Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!