Healthy Back Institute
Reviews and Complaints
Florence, Alabama
An unauthorized charge $46.12??
I received the Collagen! Did I get charged for that?
I DID NOT CHECK IT NOR WANT, also got the Super Heal n Smooth!?? Why did you send? IT is differ from original H&S? Was I charged for it?
I Do not want monthly subscription either since I ordered 4 bottles! Fixed income 72 yrs. Old but trying to stay young! Your product is amazing but just Heal and Smooth, is all I can afford!
I cannot do extra. Please look at charges and adjust more? I'm am trying to get out of needed P.T. for shoulders (did sports of all kinds back in the day), avoiding rotator Cuff surgery, I had to charge this!
Hurts my acct. to order the 4 bottles! EVERYONE is fixed on $49.95, 59.95, or 69.95!!! There are seniors living in my building I would promote to but I know they cannot afford either at your high prices.
We are a 55 & over Apt.
Complex and must be under $30K to live here!
You could cut costs for seniors over 70, get great testimonials and still be rich and happy! Could you do a senior discount please? I'll promote to everyone I know here and with church family, Gym group, etc. (and I'm a Sales customer service person from back in the day!
I COULD SELL IT!
God bless you for your hard work making this concoction for healing us naturally!!
I'll wait for a response, Ms. Suzanne Fontaine
User's recommendation: Absolutely, with a bit of your help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Continued billing after subscription cancellation
Company fixed the issue and I have been provided with apology. phone to customer service
Cancel my subscription. This is the second request; the first cancellation request was submitted on April 16, 2025.
User's recommendation: Avoid this company because they make it very difficult to cancel.
Hi Francis! I've located an account under the name Francis Krizmanich, if this is you, then I see where you contacted us on 4/29/2025 and was able to get your Heal-n-Soothe subscription successfully canceled with one of our representatives.
If this account is yours then I'm glad we were able to get that resolved for you, if not, please reach out to us so that we can help 9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel this membership
I would not recommend this to anyone
I never got it canceled. I want my membership stopped and you stop trying to withdraw money from my credit card.
User's recommendation: Don't use
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240.780.5977 We look forward to hearing from you!
Resolved: Cancellation
Company fixed the issue and I have been provided with apology. When i read through all the information, I found out that Heal & Soothe contained blood thinners.
Due to a brain hemorrhage, I cannot take ANYTHING with blood thinners. I cancelled the subscription with no problem.
I canceled because I cannot take anything with blood thinners.
The agent was very helpful and took care of the issue immediately.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBiggest scam in the world.
Not in a million years!
Ordered an online cookbook that I never received for $9.95. Received 2 bottles of something that I did not order.
Called them, returned 2 bottles with tracking information saying left beside garage. What legitimate company has packages left beside the garage? Filed a complaint with my credit card company. Now they are saying I only returned 2 bottles.
That's what I received from the jerks. I do not have a back problem.
Why would I order this??? I believe this is not even a real company, just a total scam.
- Scam
Preferred solution: Full refund
User's recommendation: STOP, don’t even open an ad from these SCAMMERS
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I personally did not order this, and I saw the transaction on my bank account today 3/29/25, so I would appreciate a refund, and I apologize for having to do this.
Preferred solution: Full refund
User's recommendation: I don't know yet
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here.
Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 I NTERNATIONAL: 240.780. 597 We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou charged me $5 .for ??? I never been or heard of
Didn't do anything. Plus that was supposed to be a free bottle.
Please discontinue my order like you said please.
Thanks. I appreciate you.
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
Bear, Delaware
Prompt resolution
HBI promptly took care of me by refunding the amount paid due to the open and damaged missing item sent through the USPS system.
User's recommendation: Great customer service and support
Order error on4/6/25
I may have made an error in ordering . My Visa account was erroneously billed 418.95 $ on4/6/25.
Let.
Us solve this issue. My next call is to Visa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel membership
I have tried cancelling last month and they didn't cancel please send my money back.they say you can cancel anytime and I did but didn't cancel.im not sending anymore money to them
User's recommendation: Don't buy
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
Santa Monica, California
Pause order of natural cleanse
Hi, Nothing serious, I just have too much supply for the moment, I'll contact you when I need to reorder. Thanks, Libby Motika
Hi Libby! No worries!
I've located your account and have canceled your monthly subscription for Natural Cleanse so there will no longer be any shipments or charges for this product until you contact us in the future when you're ready to receive more.
If you have any other questions, feel free to reach out! Have a great day!
Would like to order more rub your n relieg
I needed help placing my order! Received very friendly and courteous help.
Much appreciated!
Great company. I have been buying products for years!!
User's recommendation: Rub on Relief is a great product for arthritis and for sore joints after exercise. So worth it. I never want to be without it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI do not want any further products from you without my authorisation. So please do not bill me for further products.
I have been billed for further supplies of a product, like a repeat order for £65.73 on 19/1 and £17.99 on 1/1, from Healthy Back Institute. However, it has been stopped by the Barclaycard Fraud Department.
User's recommendation: No recommendation.
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
Changing cc
Tried calling 800 296 ****. Told to try later.
Tried later to call to change cc #.
This page came up. Can you call me.
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel unauthorised sending of Living Well
Company fixed the issue and I have been provided with apology. I contacted the company through Pissed Consumer and I have been told the ‘subscription’ I didn’t ask for has been cancelled. I will know for sure on 26 December when the next payment is due to be taken out of my account
Thank you.
Gail Trapp. Auckland, New Zealand 1081.
Preferred solution: To never receive any more items from this company!
User's recommendation: Steer clear of this company
Hi Gail! I can assure you that your Heal-n-Soothe subscription with us was canceled on 12/05/2024, so you will no longer be billed or sent any products.
Feel free to reach out if you have any other questions or concerns. Have a great day!
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Hi Suzanne! Reviewing your account, I do see where where you called us on March 31st, 2025 and spoke with our representative Brad, and he was able to refund the My Daily Collagen from that order.
The collagen was likely already shipped out by the time he refunded it, so it was still included in the delivery. Feel free to keep the collagen, as there is no need to return it since it has already been refunded. I have also canceled all subscriptions per your request, so there will be no future charges or products shipped to you automatically.
You will receive an email confirming all of this. Have a great day!