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Contact Healthy Back Institute Customer Service

Healthy Back Institute Phone Numbers and Emails

Toll-Free Number:

  • (800) 216-4908
    US/Canada
Call customer service
Send Message

Customer Service:

  • (240) 780-5977
    International
  • (888) 342-1126
    Worst Arthritis Foods

Healthy Back Institute Emails:

Customer Service
Media

Healthy Back Institute Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Healthy Back Institute Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call Healthy Back Institute is (800) 216-4908. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Healthy Back Institute may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

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How to Contact Healthy Back Institute?

Most Popular Number:

(800) 216-4908
US/Canada
Total calls: 471 Issues resolved: 49 Last call: Mar 1, 2026

The company has an active customer care team to assist US and Canada-based clients via toll-free helpline at (800) 216-4908. International clients can use the Healthy Back Institute phone number, (240) 780-5977, to reach out for information and assistance during business hours. To request information about the worst arthritis foods, contact the relevant agent using (888) 342-1126. Calling these helplines is best for general queries and complaints. However, if the matter is complex or sensitive, the agent may not always be able to assist via phone.

Clients who prefer not to discuss their issues or inquiries over the phone can use one of the two official emails to reach Healthy Back Institute’s customer service. Those with general purposes, such as minor or technical issues, complaints, and feedback, can email postmaster@sc.losethebackpain.com. For media-related inquiries, please use media@losethebackpain.com to contact the relevant department during working hours. This will ensure that you receive effective responses to your requests within several hours.

The SW Management Group, LLC dba Healthy Back Institute is located at 2407 S. Congress Ave., Ste. E100, Austin, Texas 78704, United States. Users can consult this office directly for assistance with critical and complex issues. Those seeking to ship return packages can use Healthy Back Institute’s address, 7055 South Decatur Blvd., Ste. 180, Las Vegas, NV 89118, to reach out. The company offices are open for online and in-person consultations Monday through Saturday from 8:00 AM to 6:00 PM CST.

The Healthy Back Institute website features a Contact Us page, offering several options to assist users with their queries and concerns. For instance, customers can find links to connect with company agents on X, Facebook, Instagram, and Pinterest, as well as on other social media platforms, at the top of this page. Those with general issues and queries can also browse through the FAQ section for self-help. This page also features a link to view, track, and manage user account information and orders directly from the website. Those seeking to discuss general problems or technical issues can also email Healthy Back Institute’s customer service by completing the contact request form and expect a response within 24 hours. The options to call the agents or ship return packages to them are also available on the same page.

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Contact Information

Healthy Back Institute Website:

Healthy Back Institute Help Center:

Corporate Office Address:

The SW Management Group, LLC dba Healthy Back Institute
2407 S. Congress Ave., Ste E100
Austin, Texas 78704
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Saturday: 8:00am - 6:00pm (CST)


Healthy Back Institute Returns:

7055 South Decatur Blvd., Ste 180

Las Vegas, NV 89118

More contact details

Fax:

+1(866) 843-4319

Healthy Back Institute Rating Based on 42 Reviews

Rating details

2.2
more details
Discounts and Special Offers
Value for money
Reliability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Healthy Back Institute's Customer Service?

Elke Mht
Elke Mht
Feels Neutral | Dec 13, 2025

It took three times to cancel the subscription but it was successful this time.

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Wayne S Fpp
Wayne S Fpp
Feels Disappointed | Apr 23, 2025

I would not recommend this to anyone

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Rebecca G Kdj
Rebecca G Kdj
Feels Disappointed | Aug 17, 2024

It does not work for what I purchased it for and it was a nightmare to return AND the website was confusing.

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Angellica Mom
Angellica Mom
Feels Disappointed | Jul 22, 2024

This product is not work and They have been ascending me Product And I have been trying to stop it four months Steel unable to I was someone would Contact me

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Jerlean Mtd
Jerlean Mtd
Feels Disappointed | Jun 25, 2024

No good

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Bastian Hzs
Bastian Hzs
Feels Satisfied | Jun 22, 2024

Quick easy and complete

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Summary of Healthy Back Institute Customer Service Calls

554 TOTAL
CALLS
04:09 AVG CALL
DURATION
30% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Healthy Back Institute?

Activation/ Cancellation Question:

  • “Cancel subscriptions”
  • “Cancel subscription”
  • “I want to cancel pills and cost”

Payments and Charges Question:

  • “Pending charges”
  • “Charging my card without my approval”
  • “Unauthorized charges”

Return/ Replace Question:

  • “Return product that I did not order”
  • “RETURN ADDRESS PLZ”
  • “Must change address number before shipment of my order.”

Request for Information Question:

  • “Talk to representatives”
  • “Item Status”
  • “I need to confirm that I called on 11/25/25 and canceled any future orders. I did receive a confirmation on 11-26-25. Today I received another order.”

Product/ Service Question:

  • “Automated withdrawals”
  • “Product purchase”
  • “Product Question”

Shipping and Delivery Question:

  • Did not recieve medication I was charged for
  • “Haven't received trail. Offer yet”
  • “Sometimes the heal and soothe gets shipped to the wrong address.”

Refund Question:

  • “Refund a charge”
  • “I'm due a refund and have not received it yet”
  • “I want my refund of 61 pounds”

Account Question:

  • “I never ordert a subscription or product with you and you are taken 133,43 Australian dollars out of my account. I have not received a book from you nor product”
  • “My account”
  • “End Subscription”

Cards Question:

  • “Up date card #”
  • “Pay credit card over the phone”
  • “Stop trying to take money off my card I didn't authorize nothing”

Staff Question:

  • “Customer service”

Other Question:

  • “Cannot complete an order”
  • “Canceal auto ship”
  • “Duplicate order”

Compare Healthy Back Institute Customer Service To

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