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Healthy Back Institute Phone Numbers and Emails

Toll-Free Number:

  • (800) 216-4908
    US/Canada
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Send Message

Customer Service:

  • (240) 780-5977
    International
  • (888) 342-1126
    Worst Arthritis Foods

Healthy Back Institute Emails:

Customer Service
Media
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Healthy Back Institute Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Healthy Back Institute Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call Healthy Back Institute is 8002164908. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Healthy Back Institute may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

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PissedConsumer Club

Contact Information

Healthy Back Institute Website:

Healthy Back Institute Help Center:

Corporate Office Address:

The SW Management Group, LLC dba Healthy Back Institute
2407 S. Congress Ave., Ste E100
Austin, Texas 78704
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Saturday: 8:00am - 6:00pm (CST)


Healthy Back Institute Returns:

7055 South Decatur Blvd., Ste 180

Las Vegas, NV 89118

More contact details

Fax:

+1(866) 843-4319

Healthy Back Institute Customer Service Reviews

2.1 / 5
Poor
Guest-6544006
An unauthorized charge $46.12??

I received the Collagen! Did I get charged for that?

I DID NOT CHECK IT NOR WANT, also got the Super Heal n Smooth!?? Why did you send? IT is differ from original H&S? Was I charged for it?

I Do not want monthly subscription either since I ordered 4 bottles! Fixed income 72 yrs. Old but trying to stay young! Your product is amazing but just Heal and Smooth, is all I can afford!

I cannot do extra. Please look at charges and adjust more? I'm am trying to get out of needed P.T. for shoulders (did sports of all kinds back in the day), avoiding rotator Cuff surgery, I had to charge this!

Hurts my acct. to order the 4 bottles! EVERYONE is fixed on $49.95, 59.95, or 69.95!!! There are seniors living in my building I would promote to but I know they cannot afford either at your high prices.
We are a 55 & over Apt.

Complex and must be under $30K to live here!
You could cut costs for seniors over 70, get great testimonials and still be rich and happy! Could you do a senior discount please? I'll promote to everyone I know here and with church family, Gym group, etc. (and I'm a Sales customer service person from back in the day!

I COULD SELL IT!
God bless you for your hard work making this concoction for healing us naturally!!
I'll wait for a response, Ms. Suzanne Fontaine

Indiana Jnt
Satisfied customer

I was able to talk to a representative of the company, who was polite and professional. She immediately closed my account and sent verification of that.

Honestly, I was nervous at first- having dealt with people (not with the HBI) who tried to pressure me into buying more. It was a pleasant 3 minute transaction- and I was happy with the outcome.

How Good is Healthy Back Institute's Customer Service?

Wayne S Fpp
Wayne S Fpp
Feels Disappointed | Apr 23, 2025

I would not recommend this to anyone

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Rebecca G Kdj
Rebecca G Kdj
Feels Disappointed | Aug 17, 2024

It does not work for what I purchased it for and it was a nightmare to return AND the website was confusing.

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Angellica Mom
Angellica Mom
Feels Disappointed | Jul 22, 2024

This product is not work and They have been ascending me Product And I have been trying to stop it four months Steel unable to I was someone would Contact me

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Jerlean Mtd
Jerlean Mtd
Feels Disappointed | Jun 25, 2024

No good

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Bastian Hzs
Bastian Hzs
Feels Satisfied | Jun 22, 2024

Quick easy and complete

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Rowan Mxo
Rowan Mxo
Feels Disappointed | Jun 11, 2024

The representative had to talk with someone then sett me a email to my satisfaction

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Summary of Healthy Back Institute Customer Service Calls

531 TOTAL
CALLS
03:23 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Healthy Back Institute?

Activation/ Cancellation Question:

  • “Cancel my order and any subscription!!”
  • “Cancel subscription”
  • “Want to cancel membership for now. Low on funds.”

Payments and Charges Question:

  • “Charging my card without my approval”
  • “Unauthorized charges”
  • “An unauthorized charge $46.12??”

Return/ Replace Question:

  • “RETURN ADDRESS PLZ”
  • “Must change address number before shipment of my order.”
  • “Return”

Request for Information Question:

  • “I need to confirm that I called on 11/25/25 and canceled any future orders. I did receive a confirmation on 11-26-25. Today I received another order.”
  • “Status if a. Order”
  • “Not sure I signed up for this. Need to know why I'm getting emails & charges.”

Product/ Service Question:

  • “Product Question”
  • “About the product”
  • “Late product.”

Shipping and Delivery Question:

  • “Haven't received trail. Offer yet”
  • “Sometimes the heal and soothe gets shipped to the wrong address.”
  • “Never received my “Arthritis Reversed” book. Was it shipped?”

Refund Question:

  • “I'm due a refund and have not received it yet”
  • “I want my refund of 61 pounds”
  • “Refund and cancelation”

Account Question:

  • “I never ordert a subscription or product with you and you are taken 133,43 Australian dollars out of my account. I have not received a book from you nor product”
  • “My account”
  • “End Subscription”

Cards Question:

  • “Up date card #”
  • “Pay credit card over the phone”
  • “Stop trying to take money off my card I didn't authorize nothing”

Staff Question:

  • “Customer service”

Other Question:

  • “Order wrong”
  • “Unable to get order completed, esp total.”
  • “Stop”

Compare Healthy Back Institute Customer Service To

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