Healthy Back Institute
Healthy Back Institute Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Healthy Back Institute has 2.2 star rating based on 52 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Healthy Back Institute to a friend or colleague.
- Rating Distribution
Pros: Dont know, Attractive free offer - pay only delivery, Good information and helpful in understanding the problems.
Cons: Dont know, Rip you off, All cons as far as i am concerned.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Healthy Back Institute has 2.2 star rating based on 52 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Healthy Back Institute to a friend or colleague.
- Rating Distribution
Pros: Dont know, Attractive free offer - pay only delivery, Good information and helpful in understanding the problems.
Cons: Dont know, Rip you off, All cons as far as i am concerned.Recent recommendations regarding this business are as follows: "Don’t sign for subscription. Pills are too expensive.", "WILL LET YOU KNOW", "Stay away", "Ne pas faire confiance", "Avoid this company because they make it very difficult to cancel.".
Most users ask Healthy Back Institute for the refund as a solution to their issues.
Consumers are not pleased with Location and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Healthy Back Institute Reviews
"Would like to order more rub your n relieg"
I needed help placing my order! Received very friendly and courteous help. Much appreciated! Great company. I have been buying products for years!! User's...
"Never really helped"
My name is Lynn Kacsur and I live at 1137 Wayne Avenue Mc Kees Rocks. PA. 15136. I need to CANCEL my subscription. No longer can afford and it never really...
Toronto, Ontario
Cancel subscription
I want to cancel my subscription for pills. The pills don't work for me as I am on blood thinners. They automatically put me on for a pill subscription I don't want.
- You automatically get locked into a monthly subscription
Preferred solution: Cancel my subscription and stop charging my credit card.
User's recommendation: Don’t sign for subscription. Pills are too expensive.
Mckees Rocks, Pennsylvania
Never really helped
My name is Lynn Kacsur and I live at 1137 Wayne Avenue Mc Kees Rocks. PA.
15136. I need to CANCEL my subscription. No longer can afford and it never really helped. I keep getting bottles sent that I dont need or want especially since youre charging $50 a bottle.
I have tried several times to get in touch with you to cancel by phone. It always a busy signal. I would like a refund for at least the last 2 shipments since I cannot reach you by phone. Please refund to my bank account that you get paid from.
My cell phone number is (412) 445-**** if you need to get in touch with me. Thank you.
Preferred solution: Full refund
Hi Lynn! We're sorry you weren't able to reach us in order to cancel your Heal-n-Soothe subscription.
We've gone ahead and canceled that subscription now and courtesy refunded the last two months charges so those will return to the original payment method. You will receive an email confirming all of this.
If you have any additional questions, you can reach us at 9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Don't...just don't....over $77.00 was removed from my account before I received the second bottle - I'm in Canada - so of course - BUT this "miracle" pill did NOTHING or me even after using all of the
Company fixed the issue and I have been provided with full refund. They have provided a full refund, so everything is resolved to my satisfaction. Communicate with them, they are easy to deal with.
The company in question has responded, refunding around $57, and cancelling my "subscription" etc. as I requested.
BUT the refund is $20.
short and I'm communicating same to them after I verify my CC account. Stay posted.
Sent email to the company today - to be fair, it's the weekend so awaiting response by Monday or Tuesday.
Probably a reaction from combining with my current medications even after sending an enquiry about this very subject. While I realize that my reaction was nobody's fault, I really cannot afford to throw away 77 (Who can these days?). So, being 87 and sometimes having issues with my memory, was surprised to receive the second bottle...
Today I'll get in touch with them, the bottle hasn't been unsealed due to the reasons I just stated, will add to this if they respond. Thanks for seeing this.
- Will let you know
Preferred solution: Full refund
User's recommendation: WILL LET YOU KNOW
Hi Marlene! While I can't see your actual account or order without getting additional info from you, I'm glad to hear you were able to get in contact with us via email.
I would also be sure to check whether or not that the $57 that we refunded you was in Canadian Dollars or US Dollars, as it's possible that the $57 USD we refunded converts to being the $77 CAD you are looking for. Have a great day!
Montreal, Quebec
Demande remboursement 200.00 et paiement de feedex 23.86 pour envoie non accepter et livraison gratuite
La transaction a été fait malgré quelle na pas passe et jai ecrit de ne pas faire denvoie et que les frais feedex devait être pris en charge par vous
User's recommendation: Ne pas faire confiance
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240.780.5977 We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received trail. Offer yet
Shipping delays waited too long, and customer service representative Brad checked on it and tracked it until a certain point, and then couldn't locate the package anymore.
Preferred solution: Price reduction
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240.780.5977 We look forward to hearing from you!
Fraud company
Let me save you the pain do not deal with this fraudulent company.
They will sign you up to there subscription and will start to bill you every month. They make it near impossible to cancel the subscription.
When you finally get it cancelled They start it from 1 month from when you cancel so they can bill you for another month you do not want
Do your self a favor and stay away from this fake pill charlatan companyd
User's recommendation: Stay away
Hi there! For those that order the Free Trial offers for our products like Heal-n-Soothe, it is made clear to them during the checkout process that this is a trial purchase for a monthly subscription which begins 30 days after the purchase but can be canceled at any time.
Once the subscription is canceled, the customer will no longer be billed from that point forward.
We're sorry to hear you may have had a frustrating experience with this process, but I hope this clears up some of the confusion. Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll Lies!
How Dare this "Doctor"? Lie through his teeth decieving people in debilitating pain whos lives are consumed by pain.
What a POS this man is! I Pray Karma finds your truly pathetic *** And she *** you up so live in the same pain as all the trusting people whos real pain and and despair you are capitolizing on! You are a disgusting excuse for a human being! You belong In PRISON!!!
DONT GIVE THEESE {{Redacted}} A DIME!!! CONTACTED LAWYER!
AND HE WANTS TO SHUT THEM DOWN!!! *** MEET KARMA, SHES A ***
Hi there! I'm sorry to hear you had a negative experience, if you feel we have lied or were deceptive about something, feel free to reach out so that we may assist you.
9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada)
Florence, Alabama
An unauthorized charge $46.12??
I received the Collagen! Did I get charged for that?
I DID NOT CHECK IT NOR WANT, also got the Super Heal n Smooth!?? Why did you send? IT is differ from original H&S? Was I charged for it?
I Do not want monthly subscription either since I ordered 4 bottles! Fixed income 72 yrs. Old but trying to stay young! Your product is amazing but just Heal and Smooth, is all I can afford!
I cannot do extra. Please look at charges and adjust more? I'm am trying to get out of needed P.T. for shoulders (did sports of all kinds back in the day), avoiding rotator Cuff surgery, I had to charge this!
Hurts my acct. to order the 4 bottles! EVERYONE is fixed on $49.95, 59.95, or 69.95!!! There are seniors living in my building I would promote to but I know they cannot afford either at your high prices.
We are a 55 & over Apt.
Complex and must be under $30K to live here!
You could cut costs for seniors over 70, get great testimonials and still be rich and happy! Could you do a senior discount please? I'll promote to everyone I know here and with church family, Gym group, etc. (and I'm a Sales customer service person from back in the day!
I COULD SELL IT!
God bless you for your hard work making this concoction for healing us naturally!!
I'll wait for a response, Ms. Suzanne Fontaine
User's recommendation: Absolutely, with a bit of your help!
Hi Suzanne! Reviewing your account, I do see where where you called us on March 31st, 2025 and spoke with our representative Brad, and he was able to refund the My Daily Collagen from that order.
The collagen was likely already shipped out by the time he refunded it, so it was still included in the delivery. Feel free to keep the collagen, as there is no need to return it since it has already been refunded. I have also canceled all subscriptions per your request, so there will be no future charges or products shipped to you automatically.
You will receive an email confirming all of this. Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Continued billing after subscription cancellation
Company fixed the issue and I have been provided with apology. phone to customer service
Cancel my subscription. This is the second request; the first cancellation request was submitted on April 16, 2025.
User's recommendation: Avoid this company because they make it very difficult to cancel.
Hi Francis! I've located an account under the name Francis Krizmanich, if this is you, then I see where you contacted us on 4/29/2025 and was able to get your Heal-n-Soothe subscription successfully canceled with one of our representatives.
If this account is yours then I'm glad we were able to get that resolved for you, if not, please reach out to us so that we can help 9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel this membership
I would not recommend this to anyone
I never got it canceled. I want my membership stopped and you stop trying to withdraw money from my credit card.
User's recommendation: Don't use
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240.780.5977 We look forward to hearing from you!
Resolved: Cancellation
Company fixed the issue and I have been provided with apology. When i read through all the information, I found out that Heal & Soothe contained blood thinners.
Due to a brain hemorrhage, I cannot take ANYTHING with blood thinners. I cancelled the subscription with no problem.
I canceled because I cannot take anything with blood thinners.
The agent was very helpful and took care of the issue immediately.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBiggest scam in the world.
Not in a million years!
Ordered an online cookbook that I never received for $9.95. Received 2 bottles of something that I did not order.
Called them, returned 2 bottles with tracking information saying left beside garage. What legitimate company has packages left beside the garage? Filed a complaint with my credit card company. Now they are saying I only returned 2 bottles.
That's what I received from the jerks. I do not have a back problem.
Why would I order this??? I believe this is not even a real company, just a total scam.
- Scam
Preferred solution: Full refund
User's recommendation: STOP, don’t even open an ad from these SCAMMERS
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I personally did not order this, and I saw the transaction on my bank account today 3/29/25, so I would appreciate a refund, and I apologize for having to do this.
Preferred solution: Full refund
User's recommendation: I don't know yet
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here.
Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 I NTERNATIONAL: 240.780. 597 We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou charged me $5 .for ??? I never been or heard of
Didn't do anything. Plus that was supposed to be a free bottle.
Please discontinue my order like you said please.
Thanks. I appreciate you.
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
Bear, Delaware
Prompt resolution
HBI promptly took care of me by refunding the amount paid due to the open and damaged missing item sent through the USPS system.
User's recommendation: Great customer service and support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel membership
I have tried cancelling last month and they didn't cancel please send my money back.they say you can cancel anytime and I did but didn't cancel.im not sending anymore money to them
User's recommendation: Don't buy
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!
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Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST US and Canada phone: 800.216.4908 International Phone: 240.780.5977 We look forward to hearing from you!