Healthy Back Institute
Healthy Back Institute Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Healthy Back Institute has a 2.3 star rating from 41 reviews with 31% who would likely recommend; consumers are mostly dissatisfied and note an unfavorable 68% vs positive 22% distribution, frequent complaints about website/location, and high price levels.
Positive Feedback
Some users find the attractive free trial informative and occasional representatives handled cancellations or refunds promptly; a few report helpful product information and satisfaction.
Negative Feedback / Risk Areas
- Recurring unauthorized charges and difficult cancellation of subscriptions and auto-ship lead many to report billing problems.
- Poor or unreachable customer service and slow or missing refunds fuel Healthy Back Institute customer complaints.
- Shipping errors, unexpected deliveries, and perceived high prices add risk.
Key Takeaways for Future Customers
- Read Healthy Back Institute reviews before trying the free trial and monitor your bank for unexpected charges.
- Document cancellation requests and insist on written confirmation when seeking a refund or stopping membership.
- Be cautious about auto-ship subscriptions and verify customer service responsiveness first.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Healthy Back Institute has a 2.3 star rating from 41 reviews with 31% who would likely recommend; consumers are mostly dissatisfied and note an unfavorable 68% vs positive 22% distribution, frequent complaints about website/location, and high price levels.
Positive Feedback
Some users find the attractive free trial informative and occasional representatives handled cancellations or refunds promptly; a few report helpful product information and satisfaction.
Negative Feedback / Risk Areas
- Recurring unauthorized charges and difficult cancellation of subscriptions and auto-ship lead many to report billing problems.
- Poor or unreachable customer service and slow or missing refunds fuel Healthy Back Institute customer complaints.
- Shipping errors, unexpected deliveries, and perceived high prices add risk.
Key Takeaways for Future Customers
- Read Healthy Back Institute reviews before trying the free trial and monitor your bank for unexpected charges.
- Document cancellation requests and insist on written confirmation when seeking a refund or stopping membership.
- Be cautious about auto-ship subscriptions and verify customer service responsiveness first.
Media from reviews
Fort Wayne, Indiana
Did not recieve medication I was charged for
Im ready to cancel my subscription.just dont do business with this firm. While the so called free bottle did seem to help with my back issues, it wasnt that helpful. Seems more effective.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, California
There is NO customer service! This is a scam company, they hook you with a free bottle, then charge you monthly since they got your credit card number for the shipping and handling of the “free” bott
There is no customer service! This is a scam company; they hook you with a free bottle, then charge you monthly since they got your credit card number for the shipping and handling of the free bottle!
Preferred solution: Full refund
User's recommendation: Stay away from this company, they just want to shove their questionably effective products down your throat and charge you forever
Hi there! For those that order the Free Trial offers for our products like Heal-n-Soothe, it is made clear to them during the checkout process that this is a trial purchase for a monthly subscription which begins 30 days after the purchase but can be canceled at any time.
Once the subscription is canceled, the customer will no longer be billed from that point forward.
Additionally, Healthy Back Institute does have a customer service line available: - 800.216.4908 (US & Canada) - 240.780.5977 International (Outside of U.S. & Canada) Monday - Fri (9AM - 7PM EST) Saturday (10AM - 3PM EST)
Laurel, Maryland
Cancel subscription
Canceling the subscriptions has nothing to do with the quality of the product. I am just being careful about my personal finances right now.
User's recommendation: Feel free to try
Hi Ellamarie! Unfortunately I'm unable to find any orders or accounts based on the information you've given here.
It would help if you provide some additional details so that we may locate your account, such as first/last name on the account, or order number, Zip code, etc.
Alternatively, if you wish to contact our customer service number, please ensure you are dialing our main number, and one of our representatives would be happy to help: 1800.216.4908 (for US and Canada customers) 240.780.5977 International (Outside of U.S. & Canada) Mon-Sat (9AM - 7PM EST) We look forward to hearing from you!
San Benito, Texas
Talk to representatives
Tried Heal N Shootee for my husband, and it did not work for him. So today, 1-12-2026, I am cancelling all future deliveries from your company. Thank you for the offer to try and see if it worked, but it did not work for him.
Preferred solution: Cancel future deliveries
User's recommendation: Try it and maybe it will work for you.
Hi Markia! Unfortunately I'm unable to find any orders or accounts based on the information you've given here.
It would help if you provide some additional details so that we may locate your husband's account, such as first/last name on the account, or order number, Zip code, etc.
Alternatively, if you wish to contact our customer service number, please ensure you are dialing our main number, and one of our representatives would be happy to help: 1800.216.4908 (for US and Canada customers) 240.780.5977 International (Outside of U.S. & Canada) Mon-Sat (9AM - 7PM EST) We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ottawa, Ontario
Product purchase
I was finalizing my account details update and the call dropped out or timed out???
I was still talking with your representative at the time.
User's recommendation: Work needs to be done on the phone experience
Hi there! I'm sorry to hear you had that experience, we always strive to ensure our customers have a smooth experience when speaking with representatives on our Customer Service lines.
Please feel free to call us back so that we can assist you with completing your order if it was not finished.
9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada) Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
I want to cancel my subscription for a third time.
It took three times to cancel the subscription but it was successful this time.
The subscription was cancelled. Handled by a very polite, patient, and helpful gentleman. Thank you very much!
User's recommendation: No recommendation at this time.
Hi there! I'm glad to hear you were able to get your subscription canceled with one of our representatives.
Feel free to reach out to us if you have any other questions or concerns, have a great day!
9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ottawa, Ontario
Product purchase
My call with Pissed Customer Support was unfinished, and it wasn't continued because I didn't know if we were still connected or not. Perhaps music or something could be played while I was on the line waiting.
- Good products
- Bad quantity and delivery options
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrisburg, Pennsylvania
Cancel two subscriptions
No one answered the phone from customer support. I want information about how to cancel two HBI subscriptions because I have not been using them.
Preferred solution: Cancel 2 of my 3 subscriptions: My Daily Collagen AND Heal and Soothe.
Hi Catherine! We're sorry to hear you weren't able to reach us in order to cancel those subscriptions, unfortunately I'm unable to find any orders or accounts based on the information you've given here.
It would help if you provide some additional details so that we may locate your account, such as first/last name on the account, or order number, Zip code, etc.
Alternatively, if you wish to contact our customer service number, please ensure you are dialing our main number, and one of our representatives would be happy to help: 1800.216.4908 (for US and Canada customers) 240.780.5977 International (Outside of U.S. & Canada) Mon-Sat (9AM - 7PM EST) We look forward to hearing from you!
Mckees Rocks, Pennsylvania
Never really helped
My name is Lynn Kacsur and I live at 1137 Wayne Avenue Mc Kees Rocks. PA.
15136. I need to CANCEL my subscription. No longer can afford and it never really helped. I keep getting bottles sent that I dont need or want especially since youre charging $50 a bottle.
I have tried several times to get in touch with you to cancel by phone. It always a busy signal. I would like a refund for at least the last 2 shipments since I cannot reach you by phone. Please refund to my bank account that you get paid from.
My cell phone number is (412) 445-**** if you need to get in touch with me. Thank you.
Preferred solution: Full refund
Hi Lynn! We're sorry you weren't able to reach us in order to cancel your Heal-n-Soothe subscription.
We've gone ahead and canceled that subscription now and courtesy refunded the last two months charges so those will return to the original payment method. You will receive an email confirming all of this.
If you have any additional questions, you can reach us at 9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Don't...just don't....over $77.00 was removed from my account before I received the second bottle - I'm in Canada - so of course - BUT this "miracle" pill did NOTHING or me even after using all of the
Company fixed the issue and I have been provided with full refund. They have provided a full refund, so everything is resolved to my satisfaction. Communicate with them, they are easy to deal with.
The company in question has responded, refunding around $57, and cancelling my "subscription" etc. as I requested.
BUT the refund is $20.
short and I'm communicating same to them after I verify my CC account. Stay posted.
Sent email to the company today - to be fair, it's the weekend so awaiting response by Monday or Tuesday.
Probably a reaction from combining with my current medications even after sending an enquiry about this very subject. While I realize that my reaction was nobody's fault, I really cannot afford to throw away 77 (Who can these days?). So, being 87 and sometimes having issues with my memory, was surprised to receive the second bottle...
Today I'll get in touch with them, the bottle hasn't been unsealed due to the reasons I just stated, will add to this if they respond. Thanks for seeing this.
- Will let you know
Preferred solution: Full refund
User's recommendation: WILL LET YOU KNOW
Hi Marlene! While I can't see your actual account or order without getting additional info from you, I'm glad to hear you were able to get in contact with us via email.
I would also be sure to check whether or not that the $57 that we refunded you was in Canadian Dollars or US Dollars, as it's possible that the $57 USD we refunded converts to being the $77 CAD you are looking for. Have a great day!
Toronto, Ontario
Cancel subscription
I want to cancel my subscription for pills. The pills don't work for me as I am on blood thinners. They automatically put me on for a pill subscription I don't want.
- You automatically get locked into a monthly subscription
Preferred solution: Cancel my subscription and stop charging my credit card.
User's recommendation: Don’t sign for subscription. Pills are too expensive.
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST US and Canada phone: 800.216.4908 International Phone: 240.780.5977 We look forward to hearing from you!
Montreal, Quebec
Demande remboursement 200.00 et paiement de feedex 23.86 pour envoie non accepter et livraison gratuite
La transaction a été fait malgré quelle na pas passe et jai ecrit de ne pas faire denvoie et que les frais feedex devait être pris en charge par vous
User's recommendation: Ne pas faire confiance
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240.780.5977 We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received trail. Offer yet
Shipping delays waited too long, and customer service representative Brad checked on it and tracked it until a certain point, and then couldn't locate the package anymore.
Preferred solution: Price reduction
Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240.780.5977 We look forward to hearing from you!
Fraud company
Let me save you the pain do not deal with this fraudulent company.
They will sign you up to there subscription and will start to bill you every month. They make it near impossible to cancel the subscription.
When you finally get it cancelled They start it from 1 month from when you cancel so they can bill you for another month you do not want
Do your self a favor and stay away from this fake pill charlatan companyd
User's recommendation: Stay away
Hi there! For those that order the Free Trial offers for our products like Heal-n-Soothe, it is made clear to them during the checkout process that this is a trial purchase for a monthly subscription which begins 30 days after the purchase but can be canceled at any time.
Once the subscription is canceled, the customer will no longer be billed from that point forward.
We're sorry to hear you may have had a frustrating experience with this process, but I hope this clears up some of the confusion. Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll Lies!
How Dare this "Doctor"? Lie through his teeth decieving people in debilitating pain whos lives are consumed by pain.
What a POS this man is! I Pray Karma finds your truly pathetic *** And she *** you up so live in the same pain as all the trusting people whos real pain and and despair you are capitolizing on! You are a disgusting excuse for a human being! You belong In PRISON!!!
DONT GIVE THEESE {{Redacted}} A DIME!!! CONTACTED LAWYER!
AND HE WANTS TO SHUT THEM DOWN!!! *** MEET KARMA, SHES A ***
Hi there! I'm sorry to hear you had a negative experience, if you feel we have lied or were deceptive about something, feel free to reach out so that we may assist you.
9AM - 7PM EST (Mon - Sat) 800.216.4908 (US & Canada) 240.780.5977 International (Outside of U.S. & Canada)
Florence, Alabama
An unauthorized charge $46.12??
I received the Collagen! Did I get charged for that?
I DID NOT CHECK IT NOR WANT, also got the Super Heal n Smooth!?? Why did you send? IT is differ from original H&S? Was I charged for it?
I Do not want monthly subscription either since I ordered 4 bottles! Fixed income 72 yrs. Old but trying to stay young! Your product is amazing but just Heal and Smooth, is all I can afford!
I cannot do extra. Please look at charges and adjust more? I'm am trying to get out of needed P.T. for shoulders (did sports of all kinds back in the day), avoiding rotator Cuff surgery, I had to charge this!
Hurts my acct. to order the 4 bottles! EVERYONE is fixed on $49.95, 59.95, or 69.95!!! There are seniors living in my building I would promote to but I know they cannot afford either at your high prices.
We are a 55 & over Apt.
Complex and must be under $30K to live here!
You could cut costs for seniors over 70, get great testimonials and still be rich and happy! Could you do a senior discount please? I'll promote to everyone I know here and with church family, Gym group, etc. (and I'm a Sales customer service person from back in the day!
I COULD SELL IT!
God bless you for your hard work making this concoction for healing us naturally!!
I'll wait for a response, Ms. Suzanne Fontaine
User's recommendation: Absolutely, with a bit of your help!
Hi Suzanne! Reviewing your account, I do see where where you called us on March 31st, 2025 and spoke with our representative Brad, and he was able to refund the My Daily Collagen from that order.
The collagen was likely already shipped out by the time he refunded it, so it was still included in the delivery. Feel free to keep the collagen, as there is no need to return it since it has already been refunded. I have also canceled all subscriptions per your request, so there will be no future charges or products shipped to you automatically.
You will receive an email confirming all of this. Have a great day!
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Hi Randy! We're sorry to hear that you didn't receive your product, we know how frustrating it can be especially for those that count on it to ease their pain.
Unfortunately I'm unable to find any orders or accounts based on the information you've given here. It would help if you provide some additional details so that we may locate that shipment to see what may have happened. Any additional info can help such as first/last name on the account, or order number, Zip code, etc.
Alternatively, if you wish to contact our customer service number, please ensure you are dialing our main number, and one of our representatives would be happy to help: 1800.216.4908 (for US and Canada customers) 240.780.5977 International (Outside of U.S. & Canada) Mon - Fri (9AM - 7PM EST) Saturday (10AM - 3PM EST) We look forward to hearing from you!