Healthy Back Institute
Reviews and Complaints
Stop Order at least 3 months prior to your notification for my Review of efficacy
No answer. I shall call back again or please provide me with your email asap. Thankyou.Look forward to your soonest reply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI do not need this powder, and wish to cancel my order.
I did not even try it, but I am not interested in it. Thank you.
Susan Frier Brown.
Susan.Frier.Brown@***.com. Please cancel my subscription and any other orders.
Preferred solution: Full refund
Hi Susan! Thanks for reaching out, I've gone ahead and canceled your subscriptions and refunded the most recent charge of $53.90 back to your card.
You will receive an email confirming all of this as well.
Feel free to reach out to us with any other questions or concerns. Have a great day!
Dublin, Leinster
My order didn't come
I got a consumer representative, she was very pleasant to talk to, she told me that my order was returned back to the sender. When I asked for refund she said she will have to ask her manager.
She came back to me and told me my refund was approved. I am pleased that I was sorted.
User's recommendation: If you have any problem with your order, make sure you call customer service ndont write emails they replies are vague
Hello there! We're so glad to hear that you were able to get your issue resolved with one of our representatives.
If you have any other concerns, feel free to reach out 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.
& Canada) 240-780-**** International (Outside of U.S. & Canada)
Can’t take product
I have Gastroesophageal reflux disease - this supplement conflicts with current meds and I am trying to cancel subscription to stop receiving this supplement.
User's recommendation: Don’t deal with them - impossible to simply cancel membership
Hi there! We understand that certain conditions may prevent some individuals from being able to take Heal-n-Soothe, so we always provide easy methods for customers to cancel their subscriptions with us, either online or by contacting us via phone.
I'd be happy to cancel your subscription for you, however I'm unable to find your account based on the information you've provided here. Feel free to reach out to us so that we can assist you 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.
& Canada) 240-780-**** International (Outside of U.S. & Canada) We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m very disappointed and dissatisfied
Ive tried to cancel my order several times to no avail until recently when I received a text message saying that my order has been cancelled! Last week I received a package with a carton of tablets in, and this morning two more cartons!
Will this farce end soon?
Regards
Rodney Heal
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder never received from 07/06/2024
An order was placed for a trial of 1 bottle of supplement on 07/06/2024. USPS tracking showed it was delivered on 07/16/2024 to the front door/porch in Ft.
Lauderdale, FL. However, my zip code is 28904, in North Carolina! Customer service promised to refund my trial shipping and handling fee back to my credit card, and cancel any future shipments.
They blamed USPS for the error. USPS does have some issues, but I doubt they would change zip codes!
- Sounds like a great product
- Never received product went to fl my zip code in nc
Preferred solution: Full refund
User's recommendation: Don’t waste your time or $$. After trial, if not cancelled in 30 days, starts auto shipping product at a little more than $40 monthly. Might be ok if product actually shipped to me! Felt like a scam so probably is! I. Am. Done.
Hi, I'm sorry to hear you had that experience. If you are ever interested in trying Heal-n-Soothe, feel free to click the link to try your FREE bottle today: https://***/products/128/sp-heal-n-soothe-free-trial and please ensure that all shipping details are correct when placing the order including zip code - HBI Admin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe phone number provided for Australian customers
I have tried to call on the overseas phone number provided many times, but it doesn't get through. I would like your opinion on which of your medications is best suited for my ailments.
I have been told that I will need both knees and hips replaced at some time. I was on your Heal & Soothe for quite some time, I think that it's helped me but I want your expert opinion on which of your products is potentially the best for me. Also, the last time I purchased Heal & Soothe, it was costing me over $100 Australian per bottle. I was taking 3 tablets in the morning and 3 in the evening, so a bottle doesn't last very long.
My email is butch.smart@***.com. Cheers, Graeme Smart.
- Product does help
- Hard to contact and very expensive product
Preferred solution: Advice
Also, I just wanted to make sure you did have our correct number so that you can reach us over the phone as well! We're open 9AM - 7PM EST (Mon - Sat) and for Australia the correct phone number to call us is 240-780-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
The product was of no help to me. There advertisement was excellent and really successfully sucked me in to thinking it would work
User's recommendation: Don’t buy
Cancellation by phone
i called to have my order cancelled for now.It was handled very well . Thank you and God bless you!!!
Hi there! We're so glad to hear that one of our representatives was able to assist you in cancelling your subscription, as we always strive to provide the best customer service possible!
Feel free to reach out again with any future questions or concerns 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.
& Canada) or 240-780-**** International (Outside of U.S. & Canada) Have a great day!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI don’t need the product right now I have a Tumor I am fighting
I have cancer I n a tumor in my back and cant use the product, and it sure as *** cannot stop it. So quit sending the product
Preferred solution: STOP SENDING ME THE PRODUCT
User's recommendation: Try it may work for you
Hi James! Unfortunately, we are unable to locate your order info based on the information we have found here.
If you would please contact us via one of our support options at the following: https://***/contact-us/ This will help us locate your account and assist you further.
Our customer support team looks forward to speaking with you! - HBI Admin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel my membership
Good luck trying to cancel your membership you have to pay 20 bucks to cancel it. What a bunch of *** I'm just going to cancel my card you dumb ***
User's recommendation: No way
Hi Zealand! I'm sorry to hear about your experience, the Healthy Back Institute never charges any fees for customers to cancel their subscriptions.
To cancel your subscription, simply call 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.
& Canada) 240-780-**** International (Outside of U.S. & Canada)
Norfolk, Virginia
More pills
I actually didn't want more pills but wanted to return pills. According to their records they sent out an order on 8/9 and another on 8/20.
I was being flooded with their product which made me both nauseous and gave me diarrhea . I even missed a day of work. The pills were supposed to arrive monthly not after 11 days. I tried to cancel on line but evidently that was unsuccessful but was able to cancel on the24th by phone.
Today another bottle arrived in my mail. I am being charge about $55 a bottle.They agreed to refund my money when I send back the unopened bottles.
If they do that, the I will be satisfied. I did mentioned your name
User's recommendation: Avoid them altogether
Hi there, we're sorry to hear about your experience taking Heal-n-Soothe. We would love to help, however we are unable to locate your order based on the info you've provided here.
Please reach out to us so we can help resolve your issue 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.& Canada) 240-780-**** International (Outside of U.S. & Canada)
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dublin, Leinster
I have not received my package order #429****
Hi
I order collagen powder since 23/6/24 and to date I havent received it, the tracking number you gave me it doesnt not exist with UPS
This collagen I was buying it for my mom, who resides in Africa she has now left the country it will no longer serve the purpose I like to ask for my refund please
Brentwood, California
Never heard of this company & they took money from my bank
I received a call from my bank if I made a purchase to Healthy Back institute and I said no. Then before I could call the scammers I received a package from them that I didnt open but will IF they answer their damn customer service phone.
WTF - its a major interruption when scammers take your money and you have to use your time to straighten the mess up. Scammers screw it up for the honest people.
Central Coast, New South Wales
Stop any further orders.Michael Hewitt SEVEN OAKS Australia
Would you please cancel all current orders of Heal-n-soothe.capsules.
will you please stop withdrawing money from my account.
You are taking $123.55 from my bank account on the 3rd of each month.commencing MAY 2024.I have NOT ordered a regular supply from you..
Please refund my account .for July and August 2024.
Michael Hewitt. 43 Smithtown Road.
SEVEN OAKS. New South Wales.
AUSTRALIA 2440
Please advise your phone No. Unable to contact you on[240]780-****
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Your comment is successfully posted.
Hi Magdeline, I would be happy to assist you! I'm not finding any orders using the information you've provided here, but if you would prefer to email us we can be reached using this contact form https://***/contact-form/ We look forward to hearing from you!
Waiting Reply from Healthy Back Institute re my Stop Order of Heal and Sooth capsules for at least 3 months for Review of their efficacy and affordability.