Healthy Back Institute
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Satisfied customer
I was able to talk to a representative of the company, who was polite and professional. She immediately closed my account and sent verification of that.
Honestly, I was nervous at first- having dealt with people (not with the HBI) who tried to pressure me into buying more. It was a pleasant 3 minute transaction- and I was happy with the outcome.
I do no t want this product g it keeps coming to me!’
I want to cancel my account with this company. You keep sending me product that I have not ordered! Cancel me immediately
User's recommendation: Do not deal with this company!! They are not legit!!
Temperance, Michigan
Canceled my account last month 12/24 why was another pmt taken out of my bank acct?
I was never able to talk to anyone regarding my issue. I could not get it resolved through your representatives and had to go through my bank to dispute a charge which should have never happened on 01/21/2025 due to my cancelation of my subscription on 12/02/2024.
Hi there! I would be happy to help you get this taken care of, however I'm not able to find the charges you mention based on the information in your post.
Feel free to add more details or reach out to us so we can get this resolved.
We look forward to helping you! https://***/contact-us/ Monday through Saturday 8:00am to 6:00pm CST
It ask me to.
Inquiring about 3 separate charges on 3 different days. I just recently received 1 bottle of heal and soothe.
What are the other 2 charges for? Thank you, waiting for your response.
Hi Edelmira! I would love to assist you, however I am unable to locate your account based on the information you've provided here.
Please feel free to add additional info or reach out to us by phone 9AM - 7PM EST (Mon - Sat) 800-216-**** (US & Canada) 240-780-**** International (Outside of U.S. & Canada)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYoung man named Brad immediately took care of the situation. I am an older woman and was getting very frustrated with my problem. Brad put me at ease and everything was taken care.
STOP sending and billing me for meds I verbally cancelled last month. I Amon blood thinners and cannot take these pills. I will notify my bank this may be FRAUD
Preferred solution: Full refund
Fayetteville, North Carolina
Going in Circles trying to Cancel Charges need to Notify BBB
Gloria Wagner
Tried to cancel charges and membership and have been going in Circles . BBB needs to be notified to cancel any and all charges past and present to this date, today 01/08/25
Thank you.
Gloria Wagner
gawagner36@***.com
User's recommendation: Do not subscribe
Hi Gloria, I can assure you that your subscription has been canceled so there will be no charges to your card or products mailed to you. Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of all future deliveries
Cancel all deliveries as requested . We keep getting deliveries at {{Redacted}}.
I no longer need these . John Dumbleton
User's recommendation: Don’t get started bc you can stop it.
Hi John! I can assure you that your Heal-n-Soothe subscription with us was canceled on 11/06/2024, so you will no longer be billed or sent any products.
Feel free to reach out if you have any other questions or concerns. Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave paid and not received my order as of October 24/24. Acct #438****
Don't know what has happened. Still waiting for my 2 bottles.
Acct# 438****. I like this product and need it for health reasons..please respond
Hi there! I would love to help you find the status of your order, however I'm unable to find any orders based on the information you've provided here.
The Pissed Consumer website automatically redacts and removes any account numbers or order numbers that may be posted so I'm unable to see the full numbers the you've written in your post.
However, feel free to reach out to us via phone so that we may help you resolve your issue 9AM - 7PM EST (Mon - Sat) 800-216-**** (US & Canada) 240-780-**** International (Outside of U.S. & Canada)
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel a Smartship recurring shipment
I bought a single order for my husband but he refuses to take the Heal-n-Sootĥe Capsules so I will not be needing them any more.
The order number number was 434****
Many thanks thanks, Theresa Kozar
Hi Theresa! Thanks for reaching out, I've gone ahead and canceled your subscription so you will no longer be mailed any products or billed.
You will receive an email confirmation stating all of this as well. It's unfortunate that your husband was not able to try Heal-n-Soothe, as we truly do believe in its ability to provide relief for chronic pain and arthritis, but at the very least you'll still have the free bottle just in case he changes his mind! If he has any questions or concerns regarding the product, or any other inquiries, feel free to reach out to us 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.
& Canada) 240-780-**** International (Outside of U.S. & Canada) Have a great day!
Macon, Georgia
To return a product
Have someone available to help. I called 4 times and repeatedly received a form to complete for the cost of first $5 snd $1. Wasnt able to pass that prompt!!!
User's recommendation: Do not deal with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI do not need this powder, and wish to cancel my order.
I did not even try it, but I am not interested in it. Thank you.
Susan Frier Brown.
Susan.Frier.Brown@***.com. Please cancel my subscription and any other orders.
Preferred solution: Full refund
Hi Susan! Thanks for reaching out, I've gone ahead and canceled your subscriptions and refunded the most recent charge of $53.90 back to your card.
You will receive an email confirming all of this as well.
Feel free to reach out to us with any other questions or concerns. Have a great day!
Stop Order at least 3 months prior to your notification for my Review of efficacy
No answer. I shall call back again or please provide me with your email asap. Thankyou.Look forward to your soonest reply
Hi Magdeline, I would be happy to assist you! I'm not finding any orders using the information you've provided here, but if you would prefer to email us we can be reached using this contact form https://***/contact-form/ We look forward to hearing from you!
Dublin, Leinster
My order didn't come
I got a consumer representative, she was very pleasant to talk to, she told me that my order was returned back to the sender. When I asked for refund she said she will have to ask her manager.
She came back to me and told me my refund was approved. I am pleased that I was sorted.
User's recommendation: If you have any problem with your order, make sure you call customer service ndont write emails they replies are vague
Hello there! We're so glad to hear that you were able to get your issue resolved with one of our representatives.
If you have any other concerns, feel free to reach out 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.
& Canada) 240-780-**** International (Outside of U.S. & Canada)
Can’t take product
I have Gastroesophageal reflux disease - this supplement conflicts with current meds and I am trying to cancel subscription to stop receiving this supplement.
User's recommendation: Don’t deal with them - impossible to simply cancel membership
Hi there! We understand that certain conditions may prevent some individuals from being able to take Heal-n-Soothe, so we always provide easy methods for customers to cancel their subscriptions with us, either online or by contacting us via phone.
I'd be happy to cancel your subscription for you, however I'm unable to find your account based on the information you've provided here. Feel free to reach out to us so that we can assist you 9AM - 7PM EST (Mon - Sat) 800-216-**** (U.S.
& Canada) 240-780-**** International (Outside of U.S. & Canada) We look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m very disappointed and dissatisfied
Ive tried to cancel my order several times to no avail until recently when I received a text message saying that my order has been cancelled! Last week I received a package with a carton of tablets in, and this morning two more cartons!
Will this farce end soon?
Regards
Rodney Heal
User's recommendation: Don’t bother
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Hi there! I'd be happy to help resolve that for you, unfortunately I'm unable to find any orders or accounts based on the information you've given here. Feel free to reach out to us so we can get this resolved: http://***/customer-support Hours of Operation: Monday – Saturday 8AM CST – 6PM CST Phone US: 800.216.4908 INT: 240- 780-**** We look forward to hearing from you!